One would think that with all the stupid people I have come across this week, I would not be experiencing writer’s block. Since I can't seem to write anything substantial, I have decided to incorporate the events of the last week into my “Top Ten” Pet Peeves when dealing with customer service via telephone....
10. If I already punched in my account number why do you ask again when you answer?
9. When I call, why does it seem your computers are running “slow today”?
8. Putting me back on hold for 10 minutes does not mean I will go away..I am a persistent bitch!
7. If you don’t know the answer ... don’t make one up!
6. Is there anyone there that speaks English a little better than yourself?
5. “Your name is Mike?" (Bob, Joe, John etc)
4. Why do I have to “press or say” account number, name, etc. through several menus before I can speak to a real person? (Note*I’ve found a solution for this one, if you start cussing you will be asked by the friendly automated voice “Did you say agent?”)
3. Assume that I have already attempted the simple things first before I called you. No need to go over the 'obvious'.
2. “Oh, you only know the ‘obvious’ then I will need to talk to the supervisor for help.”
1. “So... you’re not any smarter than the last person, just that you started a few weeks before him so you got to be supervisor.”
Customer service is an oxymoron these days
ReplyDeleteThese are so true!
ReplyDeleteI love it when they can't understand my key words. It is as if I should be speaking with no Rs or Ls, so I can match their accent.