Wednesday, March 4, 2009
My Experience at Texas Roadhouse
Last night my father, son and I decided to have dinner at Texas Roadhouse in Brooklyn,OH.
When I returned home I realized that my wallet must have fallen out of my purse so I called the restaurant to ask if any one had found it.
I was put on hold and was made to listen to the obnoxious Roadhouse music. After several minutes, maybe 3 the hostess picked up and gave the usual salutation as if I had just called. I then asked her if I could speak to my waitress, Leah. I was again put on hold. My son, who is 9, said, "Let's just drive back." Good idea since it is a 5-6 minute drive. I drove back with my cell phone still stuck in my ear waiting for Leah.
Leah got to the phone as a pulled into their lot. I told her I was already there so I was going to come in and take a look.
When I walked in, I mentioned my situation to the hostess. She knew that I was just on the phone and told me to wait "here" at the hostess station.
"No, that's okay," I said, "I'll just go take a look near the table."
Our table was probably one of the farthest from the door, and when I got within two tables away, Leah cut me off at the pass.
Leah nervously stated,"My manager said there is nothing we can do because there is already a party seated there."
I thought WTF does that mean but said, "I'm here, I'll just check."
"No, I am getting the manager." The threat was similar to that of 'telling the teacher'. Off she ran, so I went for it... the criminal trying to steal a wallet.....oh wait it's mine.
I explained my plight to the party of 5 adults at the table. The 2 gentlemen, on the side where I sat, felt into the back of the seat cushion. The one got up as I peered into the dark (and by the way, dirty)abyss under the table.
Success! I found my wallet with the $250.00 still in it and all my credit cards.
I felt bad for disturbing their meal so I offered them a $20 for their trouble and assistance. They refused and ultimately shoved back into my son's jacket pocket.
We made it out the door before Leah returned with her manager.
Is this ridiculous? Does anyone know if this is their corporate policy? Would you be offended if someone lost something and disturbed your meal? Let's be serious ..this isn't fine dining for God's sake ..they serve peanuts in a bucket!